Return Policy

Your happiness is our first goal at My Rug World. We want to be sure you are totally satisfied with your purchase because we know that choosing the ideal rug for your home is a big decision. Therefore, we provide a flexible and accommodating return policy.

Returns and Exchanges

Please note that we will only accept rugs back if they have a manufacturer flaw. In the event that you are not satisfied with your rug, we'll work with you over email to get it sorted. You will be charged shipping costs; however, you can rest assured that we will refund you the price of the rug.

You have thirty days from the day you receive your rug purchase from us to decide if it works for the room you have designated. You have enough time during this time to determine if the rug satisfies your needs and goes well with your house décor. We are here to assist you with the return procedure should you determine that the rug isn't the correct fit.

Guidelines for Starting a Return

Please email admin@myrugworld.com to start a return. Any questions or concerns you may have, our staff is here to help seven days a week.

You may also start a return using our website. Send in a return request by going to our contact page. Our customer service representatives will reply with thorough directions on how to handle your return.

Return Shipping Charges

The price of return shipping is borne by the purchaser. Since we recognize that this may be inconvenient, we work to simplify the procedure as much as we can. Our customer care staff is here to assist you in locating the most affordable shipping choices as well as to give you pricing and other pertinent information. For your return to reach our warehouse safely, we advise using a trackable shipping service.

Returned Mail Address

Shipments of all returns must be made to our US warehouse. You will receive return instructions and your RMA number together with the return address. Carefully following the instructions given will help to prevent processing your return from being delayed.

Condition of Rugs Returned

The rug has to be returned in its original state to be eligible. It should thus be devoid of wear, damage, or usage indications. To avoid any damage during shipping, do make sure the rug is packed tightly. We might not be able to handle your return if the rug is received in unsellable condition.

Handling Your Return

Our staff will check your returned rug at our warehouse to make sure it satisfies our return policy. Usually, a few business days pass during this process. We'll handle your return or exchange as soon as the inspection is finished. Refunds are made to the original payment method. Please be aware that depending on your bank or credit card company, the refund may not show up in your account for a few business days.

Exchanges

We will be pleased to help you if you would like to swap your rug for one in a different style, size, or colour. Just indicate your interest in an exchange when you get in touch with us to start the return. We will walk you through the steps and assist you in selecting the ideal new rug for your area.

Customer Experience

Our first goal at My Rug World is your happiness. Our dedication is to deliver outstanding customer service together with premium products. Contacting our customer service team with any queries or worries regarding our return policy is always welcome. We are here to assist and make sure that your buying experience is easy and enjoyable.

We appreciate your selection of My Rug World. Thank you for choosing us to help you find the ideal rug for your home.