Return & Refund Policy

Returns & Refunds

14-day returns You can return a rug within 14 days of the delivery date for a full refund to your original payment method.

Return shipping Returns are free for orders shipped to the United States, and we send you a prepaid return label. For orders shipped to Canada, return shipping is paid by the customer. There is no restocking fee.

Return conditions To qualify for a return, the rug must be unused, undamaged and clean, in its original condition and original packaging, with no odours or pet hair.

How to start a return Email sales@myrugworld.com within 14 days of delivery with your order number. We'll reply with return instructions (and a prepaid return label for US orders).

Refunds Once we receive and inspect your return, we issue your refund to the original payment method within 5 to 7 business days. Your bank or card issuer may take a few extra days to show it on your statement.

Damaged, defective or wrong item If your rug arrives damaged or defective, or you received the wrong item, email sales@myrugworld.com within 48 hours of delivery with your order number and photos. We'll send a replacement or give you a full refund, at no cost to you.

Exchanges To swap for a different size or colour, return your rug for a refund and place a new order.

Questions Email sales@myrugworld.com and we'll be happy to help. We reply within 1–2 business days. You can also find answers on our FAQ page.