Is My Rug World legit?
Yes. My Rug World (myrugworld.com) is an online rug store run by a Canadian business based in British Columbia. We are an authorized retailer of Dynamic Rugs, and every rug in our store is a Dynamic Rugs design. We ship to addresses in Canada and the United States.
Who we are
We are an online-only store, so there is no showroom to visit. Every product page lists the Dynamic Rugs collection and design number, the size, material, construction and care details, so you can see exactly what you're buying. Rugs ship from a North American warehouse.
Shipping
- United States: free shipping on retail orders to the contiguous US and DC, with no minimum. Alaska, Hawaii, US territories and APO/FPO/DPO addresses are charged by weight at checkout ($39.99 to $79.99 USD).
- Canada: free shipping on orders of C$299 or more after discounts; under that, a flat C$89.99.
- Delivery: most orders arrive within 5–8 business days in the US and 6–12 business days in Canada, counted from the day you order. These are estimates, not guarantees.
Full details are in our shipping policy.
Returns and refunds
- Return a rug within 14 days of delivery for a full refund to your original payment method. It must be unused, undamaged and clean, in its original packaging.
- Returns are free for orders shipped to the United States (we send a prepaid return label). For orders shipped to Canada, return shipping is paid by the customer. There is no restocking fee.
- If a rug arrives damaged or defective, or it's the wrong item, email us within 48 hours of delivery with your order number and photos and we'll send a replacement or give you a full refund, at no cost to you.
Read the full return and refund policy.
Secure checkout
Payments are processed through Shopify's secure, encrypted checkout, and we never see or store your full card number. We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay and Google Pay. US shoppers pay in US dollars and Canadian shoppers pay in Canadian dollars.
Contact us
Email sales@myrugworld.com. We reply within 1–2 business days. More answers are on our FAQ page.